Category
Running the wash
Queues, checklists, seasons, power cuts and the daily work of a car wash.
Keeping customers happy at the wash: waiting, valuables and damage claims
Car wash customer service in Ghana comes down to a decent wait, a clear keys policy, a walk-around before and after, and an apology that costs little.
Cutting wait times at your car wash: where the minutes go
Car wash wait time comes from a few bottlenecks: one vacuum, one pressure washer, no dryer. Time each stage, fix the worst one, and quote honestly.
Keeping a car wash busy in the rainy season
Why customers vanish when the rains come, and how a car wash in the rainy season keeps earning with underbody washes, interiors and weekday deals.
Harmattan is car wash season: how to prepare for the dust
A car wash in Harmattan sees demand jump from November to March, so sort out water storage, towels, interiors and staffing before the dust arrives.
Running two or more car wash branches without living in your car
How to run multiple car wash branches in Ghana with a manager per site, the same prices and services everywhere, daily reporting and honest comparison.
Why you should record every car you wash, and how to make it painless
Keeping car wash records of every plate, service, washer and price stops commission disputes and missing money, and it takes under a minute per car.
A daily opening and closing checklist for a Ghanaian car wash
A short car wash daily checklist for Ghana covering water level, pump test, chemicals, cash and MoMo float, bay cleaning, the evening count and locking up.
Managing the Saturday rush at a car wash without losing cars or customers
Practical car wash queue management for the Saturday rush in Ghana: one order, one person assigning washers, keys under control and honest wait times.